Advanced Communication in the Workplace
Effective verbal communication enhances teamwork, productivity, and customer satisfaction. This training equips staff with strategies to improve internal and external communication, engage clients effectively, and foster a positive workplace culture.
What will participants learn?
Advanced communication training equips staff with the skills to:
- Enhance workplace communication for better collaboration and efficiency
- Apply deep listening techniques to improve engagement and understanding
- Use positive language strategies to frame messages effectively
- Increase customer engagement and satisfaction through clear communication
- Assess and increase comprehension when delivering key information
- Manage resistance and reduce defensiveness in challenging discussions
- Handle difficult conversations with confidence and professionalism
Who is it for?
This training is ideal for teams where optimal collaboration and efficiency are key. Staff that this training would benefit include frontline workers in retail or hospitality, call centre or customer support teams, education and training providers, health and social care staff, financial services, legal services, employment services, or any other industry where effective communication is crucial to the success of the organisation.
What does the course include?
- The mindset underlying advanced communication and engagement skills
- Key communication skills to increase both internal and external engagement
- Techniques to effectively address barriers or resistance
- Strategies to ensure clarity and comprehension when sharing information
- Scenarios and case studies demonstrating good communication in practice
- Opportunities to practice key techniques during the training
- A reference sheet to ongoing communication skills development
This is recommended as a full-day course with half-day options available. All of our courses can be delivered in person or online. Depending on requirements, we can also offer more in-depth training packages with multi-day, follow-up, and train-the-trainer options.
Invest your remaining annual budget in workforce training
Empower your team with a year-end training package!
If your organisation is looking for a meaningful way to spend surplus budget, SMG Learning's training provides lasting value by equipping your teams with practical skills that benefit the communities you work with! We provide:
- Content tailored to you: every programme is designed around your organisation's specific needs and priorities
- Proven expertise: we have decades of experience as behaviour change practitioners, backed by accreditation
- Results that matter: 95% of participants recommend our training to colleagues
- Flexible delivery: online or in-person, full-day or half-day options are available to suit your schedule
- Book now, train later options: you can secure your place and arrange delivery up to six months ahead
- Full support: we can handle booking administration, communications, and evaluation so you don't have to
Call us on 0141 387 7294 or get in touch via our contact form.
Why choose our training?
To maximise training value and effectiveness, we offer:
- Content tailored to participant needs through pre-engagement with client teams
- Evidence-based approaches like Making Every Contact Count (MECC) and Motivational Interviewing (MI)
- Interactive learning, including simulations and real-world skills practice
- Follow-up support to help staff implement their new skills
- Continuous refinement of our courses through evaluation and participant feedback
The active listening section is very useful for call centre agents who are trained to follow scripts but may also benefit from utilising this as a skill to ensure they understand customer issues, helping to improve overall customer experience.
Training Participant
Scottish Power
The facilitators were fantastic and did a great job of engaging the team and encouraging them to actively participate, sharing their experiences and thoughts on the various elements of the topic areas. Feedback from all the attendees was overwhelmingly positive, with us all feeling like we genuinely took something away from the course which could be applied in our day-to-day work life.
Head of Operational Planning
Scottish Power