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Conflict Resolution in Practice

Conflict is inevitable, but how you handle it makes all the difference. Our conflict resolution training equips staff with the skills to manage conflict effectively, reduce misunderstandings, and confidently navigate difficult conversations.

What will participants learn?

Conflict resolution training equips staff with the skills to:

Identify potential sources of conflict
Prevent misunderstandings before they escalate
Address different types of conflict
Voice concerns with confidence and respect
De-escalate tensions
Reduce defensiveness, resistance, and high emotions
Ensure personal safety in potentially violent situations

Who is it for?

This training is valuable for staff and volunteers in any environment where conflict could arise through misunderstandings, differing opinions, opposing needs or values, life stresses, unmet expectations, or service failures. Participants could include aspiring or existing managers or team leaders, HR professionals, frontline or customer service staff, health and social care staff, educators, community wardens, and anyone else who wants to communicate with confidence in heated situations.

What does the course include?

The primary causes of conflict
A way to identify and manage different types of conflict
Techniques to respectfully express concerns
Communication strategies to voice concerns professionally
Tactics to de-escalate tension, defensiveness and high emotions
Methods to resolve conflict amicably and effectively
Guidance to maintain personal safety in potentially aggressive situations
Case studies and scenarios that demonstrate effective conflict resolution
Opportunities to practice key conflict resolution techniques
A reference sheet on putting conflict resolution into practice

Book onto this course

Use the form below to book onto one of our training sessions (the costs listed are inclusive of VAT). For group booking discounts, or to discuss the delivery of a specific course to your team, please get in touch.

All of our courses can be delivered in person or online. Full and half day options are available as standard. Depending on requirements, we can also offer more in-depth training packages with multi-day, follow-up, and train-the-trainer options.

Why choose our training?

To maximise training value and effectiveness, we offer:

Content tailored to participant needs through pre-engagement with client teams
Evidence-based approaches like Making Every Contact Count (MECC) and Motivational Interviewing (MI)
Interactive learning, including simulations and real-world skills practice
Follow-up support to help staff implement their new skills
Continuous refinement of our courses through evaluation and participant feedback

Enquire today

The course was delivered well and covered typical workplace conflict that can arise. It serves as a great reminder of the responsibilities we have to maintain strong relationships and the need to work together.

Training Participant

Funding Neuro

The training gave us all the opportunity to reflect on how we interact with one another and our colleagues across the organisation. We learned how to adapt our approach to suit the situations or circumstances we may be faced with.

Head of Operational Planning

Scottish Power

Want to know more? Get in touch!

If you’d like to know more information on what we offer, please don’t hesitate to get in touch.

Get in touch