Workforce training
and development

Brilliant facilitation, really well structured, good to hear from a mix of representatives.

Fantastic training session with a fantastic trainer! 10/10.

Really useful, reassuring and empowering course. Very well delivered.

Excellent delivery, really enjoyable - very well presented and informative. Built my confidence to deliver the training.

Very well structured, informative, and had the right mix of presentations and exercises

Training was good, especially for more experienced practitioners to think differently about how they approach projects. Also an excellent networking and knowledge sharing opportunity.

Good group based exercises. Interactive nature was enjoyable. All of the training was helpful and allowed me to address my outcomes.

When booking I did not know what to expect or even if this was going to be relevant at all. Now I have really enjoyed the morning and feel the day was focused directly towards my role as a practice nurse. Thank you very much.

Very informative. Small changes to my communication with patients could have a large bearing on patients making/needing to change their behaviour. Great technique advice and relevance to practice.

Excellent training methods, tools and resources to reinforce learning practice and develop skills.

I would recommend this training to others to ensure that staff support residents at all times.

My level of awareness has changed substantially on this subject.

Some very useful techniques (and a variety of them) for supporting people to make positive changes in their lives.

Very informative, builds your confidence to support others.

It is useful to think of other ways of helping others. Sharing ideas within a group helps explore other options.

I would recommend this to staff on the frontline, staff who haven't had any depth motivational interviewing training, and also as a refresher for those who haven't used motivational interviewing in a while.

I would recommend this training to others as signposting is the future of encouraging people to take responsibility for themselves and promoting that responsibility.

It would be of great benefit for all and any person in the field of adult social health to attend this training session and learn new techniques.

The training provides you with an opportunity to think about what you are currently doing, how you can improve and share your practice.

This course was good for beginners who have had no customer care, counselling, mentoring, coaching or training experience previously. Trainer was clear, knowledgeable and approachable.

I would recommend this training to others as it’s useful and I learned how to motivate people, engage people and learnt from others' conversation.

This training should be mandatory for all council staff and provider organisations. It would certainly improve communications between residents and council staff.

The training helps to learn how day to day issues can be addressed by effective communication and integrated services.

This training has definitely helped me when meeting my clients and the public and is really important when delivering my sessions.

I feel more confident now to start conversations and to ask the right questions.

The course trainer was very knowledgeable about MECC and took a great interest in other people's view. The trainer engaged well.

This course has provided me with guidelines and a more clear image on certain topics concerning wellbeing and health. It has been useful in offering a wide range of techniques that can apply in the future for achieving successful outcomes between human relations and customer services.

Important for all staff to feel more confident raising issues outside of the normal job role.

Very informative. Increased my confidence. I did not know anything about MECC but felt the training was very good.

It is a comprehensive course broken down into bitesize chunks - very useful and participant friendly.